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Our white-label website services allow designers, agencies, and marketing professionals to offer high-quality websites without needing to code or hire in-house developers. We work behind the scenes under your brand, keeping your client relationships protected through NDAs.
From pixel-perfect builds to custom functionality, we bring your designs to life while you stay in full control. It’s a flexible, scalable solution that saves time, increases your service offering, and helps grow your business with confidence.
Our Service Level Agreements (SLAs) provide peace of mind with proactive website support, regular updates, and fast issue resolution. From security patching and performance monitoring to content changes and technical fixes, we tailor each SLA to suit your needs and budget.
It’s a cost-effective way to keep your website secure, up to date, and running smoothly—reducing the risk of downtime or unexpected issues. With a clear support structure in place, you can focus on your business while we handle the rest.
Are there additional costs?
For new website builds, we provide a clear quote upfront. We only charge extra if the design changes significantly after the build has started or if multiple design revisions are requested. We aim to be flexible, open, and honest throughout the process.
With SLA support, most clients don’t incur additional costs beyond the agreed plan. However, if tasks fall outside the scope of the SLA, there may be extra charges—but only with prior discussion. We focus on providing reliable, good-value service.
Support Included?
Yes, we offer fair and reasonable support after launching your new website. We’re happy to fix any issues that arise and even create video guides to help you manage content or updates yourself.
Ongoing changes and updates aren’t typically included unless something is broken—but we’re always fair about this. For long-term support, we recommend an SLA, which includes regular maintenance, security updates, and technical help. It’s a smart way to protect your site and can save significant time and cost if issues arise later.
What about Refunds?
Refunds are generally not available once work has begun. Deposits are non-refundable, as they cover time and resources allocated to your project. Most Service Level Agreements (SLAs) also have a minimum term commitment to ensure service continuity. We’re always happy to discuss concerns openly and aim to be fair wherever possible. Please review our full terms and conditions for detailed information regarding refunds and cancellations.
Can I change Plans or cancel at any time?
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Can you host my website?
Yes, we offer secure, high-performance hosting with built-in DDoS protection, regular backups, and virus scanning. Whether you’re starting fresh or moving from another provider, we can host your site reliably.
Do you work under Non-Disclosure Agreements (NDAs)?
Yes, absolutely. We’re happy to sign NDAs to protect your client relationships and confidentiality. Many of our clients work with high-profile or sensitive projects, so discretion is standard practice.
Can you speak directly to our clients?
Only if you want us to. We can communicate with your client as part of your company, using your branding and even a dedicated email address. We already do this successfully for other clients.
What if I need ongoing help after the site is live?
We offer Service Level Agreements (SLAs) for ongoing support, security updates, and maintenance. This is the best way to keep your website secure and performing well long-term.
Do you use simple language or tech jargon?
We believe in plain, straightforward communication—no rocket science. We’ll explain things clearly so you always know what’s happening and why.
Can you work on websites you didn’t build?
Yes! We’re happy to manage, maintain, and update existing websites—even if we didn’t build them and even if they’re hosted elsewhere.
Can you move my website for me?
Absolutely. We can handle the entire migration process, ensuring your website, emails, and databases are transferred safely and with limited downtime.
Can you handle my email?
Yes, we can provide fully managed email hosting as part of our services. From setup to configuration, we’ve got you covered.
Will I lose my email during the transfer?
No. We work carefully to ensure a smooth transition when moving your email to our servers. We’ll schedule the switch and coordinate everything to avoid any email loss or disruption.
Can you help set email up on my devices?
Yes. We’ll guide you through setting up email on your phone, tablet, desktop, or laptop—either remotely or in person if needed.
Can I just host my website with you?
Yes, you’re welcome to use our hosting service independently of our development work. Just note that certain sites—depending on their platform or codebase—may have special requirements. Contact us for a quick compatibility check.
I don’t own my domain name—what do I do?
Ideally, you should always retain ownership of your domain. However, we know many developers or agencies register domains on behalf of clients. If that’s your situation, we can advise on reclaiming control—call us to discuss the options.
Can you register a new domain for me?
Yes, we can register and manage a domain on your behalf. That said, we usually recommend you register it in your own name so you always maintain control—but we’re happy to handle it if you prefer.
Will you do site visits?
Yes, we’re happy to visit you depending on the project scope. If travel is involved, we’ll discuss and agree on any related costs upfront.
I only want a small change or fix—can you help with that?
Yes, no problem. Whether it’s a quick layout tweak, a form issue, or a plugin fix, we’re happy to help—even if we didn’t build the site originally.
Why do I need a Service Level Agreement (SLA)?
An SLA gives you peace of mind. It includes regular maintenance, security patching, performance monitoring, and priority support. It ensures your site stays secure, up to date, and running efficiently—saving you time, stress, and the high costs of emergency fixes if things go wrong. We tailor each SLA to suit your needs and budget.
I have a virus on my website—can you help?
Yes, we can help clean and secure infected websites. The cost will depend on the size of the site and the extent of the infection. Once cleaned, we’ll recommend steps (like an SLA) to prevent future attacks and keep your site protected.
